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            User Personas for Patient Program Outcome Management

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            User Personas for Patient Program Outcome Management

            Patient Program Outcome Management has two types of activities. The optimal way to use Patient Program Outcome Management is to divide and conquer these activity types with different user personas.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Health Cloud or Life Sciences Cloud, and Einstein GPT Platform and Einstein GPT Prompt Builder Add-On licenses
            • Data Setup - Salesforce Admin: The program lead sets up the org with the right data. They define care programs and products, enroll patients in care programs, and define program outcomes and indicators to define their progress. Program leads can also generate the program and patient outcome summaries, and can take preventive actions to mitigate any risks.
            • Track Patient Progress - Standard User: The patient services reps connects with patients, comprehends their needs, aids them in their healthcare journey, tracks patient progress, and generates the patient outcome summary. Reps can take preventive actions if the patients aren’t on track to achieve the outcomes.
             
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