Give your patient services reps access to the Einstein generative AI by turning on
Einstein for patient support programs.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health Cloud
or Life Sciences Cloud, and Einstein GPT Platform and Einstein GPT Prompt Builder
Add-On licenses
User Permissions Needed
To enable Einstein AI
Customize Application and Access Patient Support Programs Using Einstein (for Life Sciences Cloud)
OR
Customize Application (for Health Cloud)
Turn On Einstein Generative AI:
From Setup, in the Quick Find box, enter and then select Einstein
Setup.
Enable Turn on Einstein.
From Setup, in the Quick Find box, enter Life Sciences, and then
select Patient Support Program Settings.
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