Einstein Generative AI for Patient Program Outcome Management

Patient Program Outcome Management embeds generative AI capabilities to help program leads and patient services reps to summarize program and patient outcomes. Generate multiple summaries based on your selected outcomes and time period. Use our built-in prompt templates to improve efficiency and accuracy, leading to better outcomes.

Warning This tool uses generative AI, which can produce inaccurate or harmful responses. Before using, review the output for accuracy and safety. You assume responsibility for how the outcomes of Einstein are applied to your organization.

• Turn On Einstein for Patient Support Program
  Give your patient services reps access to the Einstein generative AI by turning on Einstein for patient support programs.
• Context Definition Understanding and Enablement
  Patient Program Outcome Management uses Einstein generative AI to generate patient and program outcome summaries. These summaries are generated using a screen flow, which in turn uses context service to fetch the data. Before context service performs its magic, you must turn on context definition.
• Workflow of Program and Patient Outcome Summary Generation
  Patient Program Outcome Management has two flows that use Einstein’s generative AI to generate the program and patient outcome summary. Generate program and patient outcome summary by using Flow Builder, Context Services, Prompt Template, and Embedded AI. Explore how these capabilities work together, the key steps in summary generation, and the prerequisites before making any customizations.