Use the prebuilt flows to automate the various tasks within Pharmacy Benefits
Reverification. Customize the flows to run patient support programs according to your
requirements.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health Cloud
or Life Sciences Cloud licenses and Agentforce for Life Sciences Cloud or Agentforce
for Health Cloud, Flex Credits Metering, Agentforce Employee Agent, Einstein GPT
Platform, Einstein GPT Copilot, and Einstein GPT Prompt Builder add-on
licenses
Flows in Pharmacy Benefits Reverification
Flow
Description
Update Verification Request Status to Received Confirmation
Updates the status of the care benefit verify request record to Received
Confirmation, when the patient completes the assessment for benefits
reverification.
Get Details for Benefits Reverification Email
Gets the details for the benefits reverification email and sends it to the
associated prompt template as prompt instructions.
Summarize Patient Response
Summarizes the patient’s existing and updated personal, drug, healthcare
provider, pharmacy, and insurance details.
Update Patient’s Personal and Healthcare Details
Updates the benefits verification request and associated records with
the patient's latest personal and healthcare details.
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