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          Customize the Request Timeout

          Customize the Request Timeout

          Each electronic verification request gets timed out after three hours of waiting for a response from the last modified date of a care benefit verification request. You can customize the request timeout based on your business needs.

          Required Editions

          Available in: Lightning Experience
          Available in: Enterprise and Unlimited Editions with Life Sciences Cloud or Health Cloud
          User Permissions Needed
          To open, edit, or create a flow in Flow Builder: Manage Flow

          Create and activate a flow by using the Update Care Benefit Verify Request Status flow template.

          .

          1. From Setup, in the Quick Find box, enter Flows and select it.
          2. Open the flow that you created by using Update Care Benefit Verify Request Status flow template.
          3. In the Flow Builder, under the Start element, next to Scheduled Paths, click Edit.
          4. Under Configure Scheduled Paths, click Check Timed Out.
          5. Update the offset number and offset options.
          6. Click Save as New Version, and then click Activate.
           
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          Salesforce Help | Article