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            Set Up Pharmacy Benefits Verification Flows

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            3. Agentforce Life Sciences

            Set Up Pharmacy Benefits Verification Flows

            Enable your patient service representatives to initiate an electronic verification request on behalf of a care program enrollee. Learn how the salesforce flow updates an electronic verification request status to time out. Understand the prerequisites before making any customizations to this flow.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Life Sciences Cloud or Health Cloud
            • Pharmacy Benefits Verification Flow Template
              Pharmacy Benefits Verification ships a flow template that you must clone and activate to update the care benefit verify request status.
            • Clone and Activate the Pharmacy Benefits Verification Flow
              Streamline the process of updating the status of an electronic benefits verification request by cloning and activating the verification flow by using the Update Care Benefit Verify Request Status flow template.
            • Customize the Request Timeout
              Each electronic verification request gets timed out after three hours of waiting for a response from the last modified date of a care benefit verification request. You can customize the request timeout based on your business needs.
             
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