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            Navigation Links in Additional Message

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            Navigation Links in Additional Message

            The message and notificationActions sections of the Additional Message field support navigation links that allow users to interact with records, tabs, and external platforms directly from an alert. Navigation links use URL-based actions that are categorized into three distinct types: Internal application navigation, External website navigation, and External application navigation.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.
            Important
            Important Starting with the Spring ’26 release, the Additional Message field supports a new deep-link URL format for internal navigation links that follows the Lightning navigation URL pattern. The deep-link format used in Winter ’26 is no longer supported. Update any existing Additional Message JSON configurations to use the new format.

            Internal Application Navigation: Life Sciences Cloud Records, Pages, and Tabs

            Directs users to existing records, new record creation pages, or specific tabs within the Life Sciences Commercial app using deep links. Internal navigation uses Life Sciences Cloud mobile deep links that follow the Lightning navigation URL pattern.

            • General structure:
              {scheme}://deeplink/lightning/{type}/{target}/...
            • Environment-specific scheme
              Scheme Environment
              lsc Production environment

              Note: If you’re using an environment other than production, use the lscdev scheme.

            • Lightning Navigation Types: The {type} segment identifies the destination. Refer to this table for commonly used navigation types.
              Type Destination Pattern Example
              o Object page /lightning/o/{ObjectApiName}/{action} /lightning/o/Visit/new
              r Record page /lightning/r/{ObjectApiName}/{RecordId}/{action} /lightning/r/Visit/{recordId}/view
              n Lightning component (tab) /lightning/n/{component_name} /lightning/n/lsc4ce__IntelligentContent
              page Lightning page /lightning/page/{page_name} /lightning/page/home

              Additional Lightning navigation destinations are supported depending on the target page. For the full list of Lightning navigation URL patterns, see Deep Linking Format for Life Sciences.

            • Examples:

              Open an existing Account record

              lsc://deeplink/lightning/r/Account/<AccountRecordID>/view

              Create a Visit record with parameter

              lsc://deeplink/lightning/o/Visit/new?accountid=<AccountRecordID>

              Open the Intelligent Content tab

              lsc://deeplink/lightning/n/lsc4ce__IntelligentContent

            External Website Navigation

            Redirects users to web content using the standard HTTPS URLs.

            • General Structure:
              https://{website-url}
            • Example:
              {
        "title": "Learn More About Immunexis",
        "action": "https://my.immunexisclinic.org/health/articles/x432335-rheumatologist"
        }

            External Application Navigation

            Opens third-party apps (like Slack or Microsoft Teams) installed on the user's device using specific application URL schemes.

            • General Structure:
              {app-scheme}://{app-path}
            • Example:
              {
        "title": "Discuss in Slack",
        "action": "slack://channel?team=xxxxxxxxx&id=yyyyyyyyyyy"
        }

            See Also

             
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