Understand Presentation Metrics

When Metrics Are Tracked

When and how metrics are tracked can vary.

• The metrics that are tracked depend on whether settings such as participant tracking or presenter tracking are enabled.
• When sales reps present content during a visit, records are synced to Salesforce after the visit is saved or submitted.
• When you cancel a presentation, metrics aren’t tracked.
• When session tracking is paused, metrics aren’t tracked or associated with the related visit. Users see a reminder on each presentation and page so that they can start or resume tracking when it’s appropriate.

What Metrics Are Tracked

Each page in the presentation can contain multiple slides, and one record is created for each slide presented. Metrics are tracked when users spend at least 3 seconds on a slide.

Tracked metrics for each slide can include:

• Presentation details, including pages and content versions.
• Products, messages, and guidance related to presentation pages.
• Information about the related healthcare professional (HCP) account and the visit or remote engagement during which metrics were captured.
• Details about how the participant accessed the presentation, including their browser, device type, and operating system.
• Timestamps for when the user opened and left a page, and the total time spent on the page.
• Content feedback from the participant during or after the presentation.

For details about all metrics collected, see PresentationClickStrmEntry in the Life Sciences Cloud Developer Guide.