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            Smart Content Search

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            Smart Content Search

            Expand your search beyond just presentation names and metadata properties. Use Data 360 to create an index of searchable strings from your presentation content. In the content library, your field users can find presentations by searching within presentation content and see why presentations match their search terms.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, Data 360, and the Life Sciences Customer Engagement managed package.
            Note
            Note Smart content search is supported only in orgs with both Life Sciences Cloud and Data 360. Smart content search isn't supported when a Life Sciences Cloud org is connected as a Data 360 companion org.

            How the Search Index Works

            To create a search index, Data 360 processes raw presentation file text, extracts its meaning, and chunks presentation content into manageable, semantically meaningful units. Then, Data 360 generates vector embeddings from the chunks and adds them to your search index. The vector embeddings for your presentation content capture the meaning, context, and relationships between concepts.

            After the vector embeddings are added to the search index, your field users can perform vector searches to find the right presentation quickly, even when they don't know the exact presentation title or tag. Vector searches return results based on your users' search intent and semantic similarity. Search results are ranked by a relevance score, and users only see presentations with a score of 75% or higher to ensure high confidence matches.

            How Smart Content Search Works

            In the content library, field users search to find approved presentations for interactions with healthcare professionals (HCPs). In a search for “autoimmune disease outcomes,” smart content search returns presentations that contain content about autoimmune conditions, clinical outcomes, or related concepts and terminology. Search results for "heart disease" include presentations that discuss cardiovascular risk, cardiac outcomes, or coronary conditions, even if the content doesn't include the search terms.

            Smart content search requires online access. When users are offline, search results include standard keyword-based matches on presentation names, tags, and metadata properties.

             
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