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          Review and Respond to a Medical Inquiry

          Review and Respond to a Medical Inquiry

          As a medical science liaison, enhance healthcare professional satisfaction and minimize delays by providing quick, accurate, and compliant responses to medical inquiries. Review the inquiry queue, self-assign appropriate inquiries, consult the answer library to formulate your responses, and vet your responses by the medical, legal, and regulatory teams. Add necessary attachments and provide multiple responses with supporting documentation. After you submit your response, the details are shared with the healthcare professional through their preferred communication channel.

          Required Editions

          Available in: Lightning Experience
          Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.
          User Permissions Needed
          To review and respond to a medical inquiry:

          Life Sciences Core

          AND

          Life Sciences Field Medical

          1. From the App Launcher, go to Inquiries.
          2. Select the inquiry that you want to review.
            The Inquiry record page appears.
          3. On the Questions tab, review the inquiry question.
          4. To assign the inquiry to yourself, click Assign Inquiry.
            The status of the inquiry changes to Assigned.
          5. Click Respond.
            The New Answer window appears.
          6. Enter your response to the inquiry and specify the response date and time.
          7. Save your changes.
          8. On the Inquiry record page, click Move Status to Responded.
            The status of the inquiry changes to Responded. The sales representative can pass on the response from the medical science liaison to the healthcare professional.
           
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