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            Considerations for Life Sciences Deep Links

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            3. Agentforce Life Sciences

            Considerations for Life Sciences Deep Links

            When you create deep links to open the Life Sciences Cloud mobile app from external and third-party apps, keep these considerations in mind.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.

            Best Practices for Deep Links

            • Always pass the record type as a parameter for objects that have record types.
            • Make sure that all fields that you include as parameters in a deep link are available on the object page layout.

            Limitations for Deep Links

            • Deep links to create records support a single object and its related fields.
            • If your Salesforce org uses multi-object components to show fields from multiple objects on a single record page, deep links work only for the parent objects–account, inquiry, and visit.
            • Deep links to initiate an action are available only for the account object.
            • Deep links to open a window are available only for the visit object and for emails.
             
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            Salesforce Help | Article