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Mobile Device Management with the Life Sciences Cloud Mobile App

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Mobile Device Management with the Life Sciences Cloud Mobile App

The Life Sciences Cloud mobile app supports Mobile Device Management (MDM) through the Salesforce Mobile SDK's managed app configuration. When you manage the app with MDM, field users don't download or update the app from the public Apple App Store. Instead, you control whether field users get the app and its updates from your enterprise app store or whether the MDM provider delivers updates directly to their devices.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.
Important
Important Test your MDM configuration with a small group of field users before you roll it out to your full organization.

MDM Setup with the Salesforce Mobile SDK

The Life Sciences Cloud mobile app is built on the Salesforce Mobile SDK, so it supports the same MDM framework as other Salesforce mobile apps. To set up MDM for your org, including certificate-based authentication and automatic custom host provisioning, see Mobile Device Management (MDM).

App Updates with MDM

After your MDM setup is in place, your MDM provider pushes a managed app configuration to the Life Sciences Cloud mobile app on each managed iPad. The Life Sciences Cloud mobile app reads specific keys from that configuration to control how field users get app updates.

If you set an enterprise app store URL, the app redirects field users to your enterprise app store to get the update. If you don't set an enterprise app store URL, your MDM provider delivers app updates directly to your users' devices.

By default, the Life Sciences Cloud mobile app directs field users to the Apple App Store to get app updates. On devices managed with MDM, access to the public App Store is often restricted, so this redirect can fail.

Managed App Configuration Keys

To manage app updates for the Life Sciences Cloud mobile app through your MDM configuration, set up key-value pair assignments through your MDM provider. These keys are supported.

Key Type Required Description
AFLS_MDMEnabled Boolean Required If true, MDM manages the app, including app updates.
AFLS_MDMAppStoreURL String Optional The URL of your enterprise app store. When set, the app redirects field users to this location to get app updates.

Sample Managed App Configuration

One method of setting key-value pair assignments is through an XML property list, or plist. The plist contains the key-value pair assignments that an MDM provider sends to the mobile app to enforce update configurations.

This sample plist turns on MDM handling and sets an enterprise app store URL.

<plist>
<dict>
    <key>AFLS_MDMEnabled</key>
    <true/>
    <key>AFLS_MDMAppStoreURL</key>
    <string>https://apps.example.com/catalog</string>
</dict>
</plist>
 
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