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            Assign Permissions to View Reverification Automation Status

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            3. Agentforce Life Sciences

            Assign Permissions to View Reverification Automation Status

            Provide your program leads and patient services reps the permissions to view the automation status of the reverification of the care benefit verify request and care program enrollee record pages.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the Health Cloud or Life Sciences Cloud license. It's also available with these add-on licenses: Agentforce for Life Sciences Cloud or Agentforce for Health Cloud, Flex Credits Metering, Agentforce Employee Agent, Einstein GPT Platform, Einstein GPT Copilot, Einstein GPT Trust, Genie Data Platform Starter, and Einstein GPT Prompt Builder.
            User Permissions Needed
            To manage pharmacy benefits reverification requests:

            Manage Pharmacy Benefits Verification permission set

            AND

            Access Patient Support Programs as a Program Lead permission set
            1. From Setup, in the Quick Find box, enter Profiles, and then select Profiles.
            2. Select the profile associated with program lead.
            3. Click Edit.
            4. Under Administrative Permissions, select View Orchestrations in Automation App.
            5. Under Standard Object Permissions, provide View All Records access to Flow Orchestration Instance Related Objs.
            6. Save your changes.
            7. Similarly, provide these permissions to the patient services rep.
             
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