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            Update the Status of a Manual Verification Request

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            1. Salesforce Help
            2. Docs
            3. Agentforce Life Sciences

            Update the Status of a Manual Verification Request

            You can mark the status of a manual verification request as Pending, Completed, Error, or Partial, depending on the business use case.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Life Sciences Cloud or Health Cloud
            User Permissions Needed
            To update verification requests: Manage Pharmacy Benefits Verification permission set
            1. To access the Care Benefit Verify Request record page, on the care program enrollee records, on the Pharmacy Benefits Verification tab, click the verification request ID link.
            2. Next to Status, click the Edit icon.
            3. Select the appropriate status.
            4. Save your changes.
              The request status on the care program enrollee record page is updated.
            Note
            Note For an electronic verification request, the status of a care benefit verify request records gets updated automatically.

            To monitor the progress of all the benefits verification requests, go to the Care Benefit Verify Request list view and filter the records based on the status field. The status field serves as a single source of truth for all the manual and electronic verification requests.

             
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