Action Labels and Custom Label Mapping

Standard Actions (Record Page)

The app gets Standard Action labels directly from the standard action metadata. Override these labels in the Translation Workbench.

Configurable Actions

As of Summer '26, the label lookup behavior for Quick Actions and Custom Actions has changed.

Note To translate a Quick Action label on mobile, create a Custom Label in your org whose API name matches the MasterLabel of the Quick Action record. The app picks it up automatically after a metadata sync. The key used on mobile (MasterLabel) differs from the key used on the web (SObject + Action Name), so configure both labels separately.

How Quick and Custom Action Labels Are Determined

The label for a Quick or Custom Action depends on whether it appears on mobile or the web. In both cases, create a custom label to control the displayed text.

On Mobile

The Life Sciences Cloud mobile app determines the label for a Quick or Custom Action in this order. The app first checks whether your org has a custom label whose API Name matches the value in the action's Label field. If a match exists, the custom label's translated value appears.

Note To control how an action label appears on mobile, create a custom label whose API Name matches the action's Label. The mobile app picks up the label after the next metadata sync.

If no custom label matches, the app checks whether the action's API name corresponds to a standard Life Sciences Cloud action, such as New Visit, Start Remote Session, or Activity Plan Adjustment Request. If a match exists, the app shows the default translated label for that standard action.

If neither produces a match, the value entered in the action's Label field is shown as-is.

On Web

The app reads Quick Action labels on the web from the SObject's Buttons, Links, and Actions configuration. For example, if the SObject is Account and the Quick Action is Inquiry, the label shown is the one configured on the Account object under Buttons, Links, and Actions.

To override a Quick Action label translation on the web, use the Translation Workbench's Import Translated Files feature.

If the Quick Action doesn't exist on the corresponding object, the web follows the same lookup order described in the On Mobile section.

Quick Action to Custom Label Mapping

The app maps action names to custom labels for backward compatibility. This table shows what label text appears for each action in the Life Sciences Cloud mobile app.