To allow users to join remote sessions from their phones, define dial-in options for
Twilio.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Life
Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the
Life Sciences Customer Engagement managed package.
User Permissions Needed
To manage video call phone numbers:
Life Sciences Commercial Admin permission set
From the App Launcher, find and select Life Sciences Commercial, and
then select Admin Console.
Select Remote Engagement, and then select Twilio Dial-In
Settings.
Select New.
Enter the name, country, and phone number for dial-in users.
Note Make sure that you enter the phone number exactly as it appears in Twilio,
including the country code. For example, for a phone number with the country code "1," format
it as: +17775555454.
If applicable, select Toll Free.
If needed, enter messages to show to participants. All messages support
speech-to-text.
Welcome Message
Error Message
Timeout Message
Room Not Started Message
Save your changes.
Select Activate from the dropdown for the dial-in setting.
Did this article solve your issue?
Let us know so we can improve!
Loading
Salesforce Help | Article
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
