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            Create an Experience Cloud Site for Remote Engagement

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            Create an Experience Cloud Site for Remote Engagement

            Enable attendees to join video call remote sessions by creating an Experience Cloud site.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.
            User Permissions Needed
            To create an Experience Cloud site:

            Create and Set Up Experiences

            AND

            Setup and Configuration
            To customize or publish an Experience Cloud site:

            Create and Set Up Experiences AND View Setup and Configuration AND be a member of the site

            OR

            View Setup and Configuration AND be a member of the site AND have appropriate role-based site access
            To assign Permission sets: Manage Profiles and Permission Sets

            Before you create an Experience Cloud site, configure Twilio credentials and enable digital experiences.

            1. Create an Experience Cloud site by using an Aura Template, or add a new page to your existing Experience Cloud site for the presentation player.
              In the current release, only Aura sites are supported.
            2. From Builder, create a page for the video call.
            3. Select Components, and then drag the HCP Remote Platform Conference component to the page.
              The HCP Remote Platform Conference component is under Custom Components. You can also find it through the search bar.
            4. For language support, select Components and drag the Language Selector component to the page.
            5. Support viewing video call recordings.
              1. Create a video call player page.
              2. Select Components and then drag the recordingPlayer component to the page.
            6. Add a trusted URL for video calls.
              1. From Setup, in the Quick Find box, search for and select Trusted URLs.
              2. Select New Trusted URL.
              3. Enter an API name, and in the URL field, enter https://*.amazonaws.com.
              4. Select Active.
              5. Set the CSP Context to All, and then select media-src (audio and video).
              6. Save your changes.
            7. Return to Builder, and in the page's Properties, set Page Access to Public.
            8. Publish the site.
            9. Assign these permission sets to the guest user of the site.
              • Access Remote Engagement for Digital Experience
              • The permission set created in Configure Twilio Credentials
            10. In the Builder's general settings for the page, find and save the video call page URL. You need it when you configure video call settings.
            11. Activate the site.

            See Also

             
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