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          Collect Feedback from Your Customers

          Collect Feedback from Your Customers

          Capture insights from your interactions with healthcare professionals (HCPs) to support business decisions. Review the summary questions before your visit so you can prepare and focus on the topics most relevant to the HCP, helping you collect accurate and meaningful responses.

          Required Editions

          Available in: Lightning Experience
          Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.
          User Permissions Needed
          To view and edit consents on the web and mobile app:

          Life Sciences Field Sales Representative

          OR

          Life Sciences Field Medical

          OR

          Life Sciences Key Account Management

          1. From the App Launcher, find and select Accounts.
          2. From the list of Accounts, select the account that you want to take the survey for.
          3. Click Surveys.
          4. Review the list of assigned surveys, and select a survey and answer the questions on behalf of the healthcare professional.
          5. Review your responses and submit the survey.
          6. To retake the survey, click Retake, update your responses, and submit them again.

          See Also

           
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