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Manage Synchronization Transactions
View completed synchronization records and manually update or retry synchronization transactions in the Synchronization Admin Console.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package. |
| User Permissions Needed | |
|---|---|
| To manage synchronization transaction: | Life Sciences Commercial Admin |
To view synchronization transactions, from the App Launcher, find and select Life Sciences Commercial, and then select Admin Console. Select Synchronization, and then Transactions.
Use the filter options to narrow transaction results. Find specific transactions by choosing the view (success or failed), the transaction name, record ID, period, and the user who made the transaction.
Transactions in the Admin Console have several possible statuses.
| Status | Description |
|---|---|
| New | The transaction is in the processing queue. |
| Retry | The transaction is queued for a subsequent processing attempt. |
| Success | The transaction processed successfully. |
| Failed | The transaction encountered an error and processing failed. |
| Canceled | The transaction was canceled. |
A green Success label indicates successful transactions. To update transaction details, select Edit. The Edit dropdown menu provides options to view related items and dependencies or add comments regarding the transaction.
A red Failed label indicates failed transactions. To update transaction details, select Edit. Select Ignore to stop the transaction from being processed again, or Retry to attempt processing one more time. The Simulate option records the transaction in the logs without committing any actions. The Simulate dropdown menu provides options to view related items or dependencies, add a comment about the transaction, or manually log the record.
