User Locale and Visit Engagement Fields

If fields such as Product ID, Production Batch ID, or Requested Quantity don't appear on the Visit Engagement page on the desktop site but appear correctly in the mobile app, check the user's locale setting. Verify this setting before investigating page layouts or permissions. Certain unsupported locale variants can cause fields to render incorrectly on the web interface.

Unsupported Locale Variants

Salesforce supports locales in Language (Region) format, such as English (United States) or English (India), but doesn't support Language (Region, Currency) variants—for example, Spanish (Spain, Euro) or French (France, Euro)—which cause certain fields to appear incorrectly on the Visit Engagement page in the desktop site. The same fields appear correctly when the user accesses the page on the Life Sciences Cloud mobile app.

Note The unsupported locale variant itself causes this behavior, not a misconfiguration of page layouts, related-list settings, or field-level security. Verifying those settings doesn't resolve the issue.

• Resolve Field Display Issues Caused by Unsupported Locale Variants
  Restore field visibility on the Visit Engagement page. Update the user's locale from an unsupported variant to a standard locale.