Loading
Prepare for Email to Become the Default Login ExperienceRead More
Resolve Field Display Issues Caused by Unsupported Locale Variants

You are here:

  1. Salesforce Help
  2. Docs
  3. Agentforce Life Sciences

Resolve Field Display Issues Caused by Unsupported Locale Variants

Restore field visibility on the Visit Engagement page. Update the user's locale from an unsupported variant to a standard locale.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Life Sciences Cloud, Life Sciences Cloud for Customer Engagement Add-on license, and the Life Sciences Customer Engagement managed package.
User Permissions Needed
To resolve field display issues: Life Sciences Commercial Admin permission set
  1. From Setup, in the Quick Find box, enter Users, and then select Users.
  2. Select the affected user.
  3. On the user detail page, select Edit.
  4. In the Locale field, replace the unsupported locale variant with the standard locale.
    For example, replace English (Ireland, EURO) with English (Ireland).
  5. Select Save.
  6. Ask the user to log out and log back in for the change to take effect.
    You don't need to generate the metadata cache when switching between already supported locales.

After you update the locale, the affected fields appear correctly on the Visit Engagement page in the desktop site.

 
Loading
Salesforce Help | Article