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Media Cloud
Cart Management and Order Fulfillment for Consumer Sales in Subscriber Lifecycle Management

Cart Management and Order Fulfillment for Consumer Sales in Subscriber Lifecycle Management

Consumer Sales for business-to-consumer (B2C) provides a comprehensive solution for residential and small business users. Built on the Salesforce Platform, this setup empowers admins and developers to capitalize on the growing subscription market by using an enhanced cart-to-asset sales journey.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer Editions with Media Cloud Advanced

In a typical business-to-consumer experience, the user journey centers on a basket or cart. Customers typically:

  • Browse products
  • Compare products
  • Add products to a cart
  • Modify or update a cart
  • Proceed to subscribe or purchase
  • Set Up Cart Management and Order Fulfillment for Consumer Sales in Subscriber Lifecycle Management
    Consumer Sales in Subscriber Lifecycle Management provides APIs to manage your business-to-consumer (B2C) sales journey. By deploying the API-first Cart-to-Asset experience, you enable a seamless digital journey for anonymous shoppers. An anonymous shopper with an integration user profile can easily find, configure, and purchase products. This task involves using a suite of Connect REST APIs, persistent cart functionality, and standard Salesforce objects to create a consistent, high-volume customer management experience that boosts acquisition and streamlines industry-specific sales workflows.
  • Set Up and Design Promotions in Subscriber Lifecycle Management
    Optimize revenue in consumer sales to set up automated, behavior-based promotions, such as discounts. To drive conversions, tailor these offers for specific products or bundles across email, SMS, and push notifications, and define clear schedules and qualification rules.
  • Manage Anonymous Consumer Journeys by Using Consumer Sales Business APIs
    To offer a seamless and consistent customer management experience for business-to-consumer (B2C) engagements, integrate Consumer Sales with Subscriber Lifecycle Management. This integration helps for effective management of cart-based journeys for residential and small business unauthenticated end users that have an integration user profile.
 
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