Avansert utveksling forenkler prosessen med å håndtere retur- og erstatningsforespørsler for defekte produkter eller deler. Feltteknikere eller serviceledere kan effektivt fange opp produktdetaljer og starte både retur og erstatning i én sømløs arbeidsflyt – noe som bidrar til å opprettholde problemfri drift med minimalt med avbrudd.
| Tilgjengelig i Lightning Experience |
| Tilgjengelig i Enterprise, Unlimited og Developer Edition |
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