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Agentforce 适用于产品追加销售和交叉销售
使用 Agentforce 使每个技术人员和服务代表,无论他们的专业知识如何,都能在客户互动期间识别和建议特定资产的升级或加载项,或推荐新产品。客服人员通过产品发现导航用户,阐明用户的准确性意图,并根据客户需求确定最相关的产品选项。然后,它有助于为选定产品生成报价,并捕获报价批准。

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使用 Agentforce 使每个技术人员和服务代表,无论他们的专业知识如何,都能在客户互动期间识别和建议特定资产的升级或加载项,或推荐新产品。客服人员通过产品发现导航用户,阐明用户的准确性意图,并根据客户需求确定最相关的产品选项。然后,它有助于为选定产品生成报价,并捕获报价批准。
| 适用于:Lightning Experience |
| 适用于:具有 Agentforce for Manufacturing 加载项许可证或包含在 Agentforce 1 Manufacturing Edition 中的 Enterprise、Performance 和 Unlimited Edition。需要每个用户拥有 Agentforce for Manufacturing 加载项,才可以访问操作。 |

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