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Order Delay Predictions with Einstein Discovery
Fulfillment managers can prevent delays in order fulfillment by using predictions from an Einstein Discovery model to identify in-progress orders that are at risk of delay. They can then determine and fix any issues delaying the upcoming tasks and expedite the order delivery. The probability of delay is updated as the order progresses through the orchestration plan.
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions of Communication Cloud with the Communication Cloud Intelligence, CRMA for Comms, and Order Management licenses |
- Features for Predicting Order Delay
The Einstein Discovery model that generates predictions about in-progress orders that are at risk of delay uses these features. - Internal and External Data
Sync the necessary features from specific objects. Prepare the external Order features that are used by the Einstein Discovery model to generate predictions, import the features data into CRM Analytics, and then sync it. - Create an App to Predict Delays in Order Fulfillment
Use the Order Delay Predictions template to create an app that generates predictions about in-progress orders that are at risk of delay. The delay prediction is refreshed as the order progresses through the orchestration plan. - Feature Customization
You can extract and use features from your data model by customizing the recipes created by using the Order Delay Predictions template. - Predicted Order Delay Dashboard
Show interactive visualizations of predicted delays in order fulfillment by adding the Predicted Order Delay dashboard to the Home page.

