Update the Layout of an Interaction Launcher

The Interaction Launcher is a utility component in the Vlocity Interaction Launcher Console app. Change the look of the Interaction Launcher component by configuring its settings.

1. In your org, go to Setup > App Manager > Vlocity Interaction Console > down arrow > Edit to open the console app.
   

   

   Note

   If you do not see the Vlocity Interaction Console in the App Manager, see Set Up the Vlocity Interaction Console.

2. Select Utility Items | Vlocity Interaction Launcher.
3. Under Utility Properties, update these properties:

   • Label: To change the visible name of the Vlocity Interaction Launcher, enter a new label.

   • Icon: To update the icon that appears next to the label, click X next to the name of the current icon, click Choose Icon and select an icon from the list.

   • Panel Width: To change the width of the Interaction Launcher component, enter a number from 1 through 1920. The default width is 320px.

   • Panel Height: To change the default height of the Interaction Launcher component, enter a number from 1 through 2560. The default height is 480px.

   • Start Automatically: If the component needs time to initialize, to start loading the data when the app first opens, select this checkbox. Otherwise, the component loads when it first opens.

4. To configure options for a class-based or object-based Interaction Launcher, under Component Properties, update these properties:

   • Tab Based Style: To display search widgets as tabs select this checkbox. By default, widgets stack on top of each other.

     
     

   • Enable Scratchpad: To enable or disable the ability to take notes in the Verify Caller window, select this checkbox.

     
5. To configure options for an OmniScript-based Interaction Launcher, under Component Properties, update these properties:

   • Select Layout: Select a lightning or newport theme.

   • Max Height(px): Restrict the height and make the component scrollable when the content overflows.

   • Scroll Offset: Update the position the OmniScript is scrolled up to when the user clicks the Next and Previous buttons. Especially relevant when accounting for the page header.

   • Custom Visualforce Page: Override the default Visualforce page that renders the layout.

   • Disable Load In Page: Enable if you hit issues with the Salesforce view state size limit.