Learn About Outbound Engagement

Use outbound engagements to communicate with your target audience. For example, you can use outbound engagements to send promotion emails to a target audience that include customers, partners, leads, or referrals.

Outbound Engagement comes with preconfigured communication templates for different business purposes and the templates are tied to a Data Cloud segment or event, and embedded to a page in the org. Based on the company's communication requirements and style, users can customize and personalize the template content. The templates that are available in your org depend on your Salesforce licenses.

• Outbound Engagement Editions and Permissions
  Review the supported product editions and learn about the permissions required to use outbound engagements.
• How Outbound Engagement Works
  Outbound engagement provides an automated, end-to-end process that enables you to deliver targeted, personalized communications to your audience. From template selection to event-driven delivery, each component works together to ensure your messages reach the right people at the right time.