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Key Performance Indicators in Patient Engagement Dashboard
Learn the definitions of key metrics in the Patient Engagement dashboard for Patient Services Rep.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise and Unlimited editions of Life Sciences Cloud |
| Metric | description |
|---|---|
| Total Patients Enrolled | Indicates the total number of patients who join a program to understand its overall reach and adoption. Use this metric to gauge the program's popularity and the effectiveness of enrollment efforts. |
| Patients Assessed | Determines the proportion of patients who complete initial evaluations. Use this metric to track the assessment processes and ensure timely onboarding of patient's into the programs. |
| Patients Responded | Measures the number of patients who engage with or respond to program interventions. Use this metric to evaluate the effectiveness of communication strategies and patient engagement initiatives. |
| Retention Rate | Calculates the percentage of patients who continue to actively participate in the program. Improve patient outcomes by focusing on strategies that enhance long-term patient engagement and satisfaction. |
| Patients Not Responding to Assessment | Identifies the number of patients who complete their assessments. Reach out to these patients to encourage participation and ensure they receive the necessary evaluations. |
| Patients Churn Trend | Observes patterns and changes in patient dropout rates over specific periods. Understand the factors contributing to patient churn to implement preventative measures and improve retention. |
| Open Cases | Tracks the number of active patient-related issues that are still awaiting resolution. Prioritize and manage these cases efficiently to ensure timely support and address patient needs. |
| Avg. Resolution Time (Days) | Measures the average time it takes to resolve a patient-related case. Reduce resolution time to enhance patient satisfaction and improve the efficiency of support services. |
| Case Status Distribution | Visualizes the breakdown of cases by their current status (for example, pending, in progress, resolved). Allocate resources effectively by understanding the workload across different case stages. |
| Case Aging Analysis (Days) | Monitors how long open cases have been awaiting resolution. Address older cases promptly to prevent prolonged patient issues and ensure consistent support. |
| Program Details | Shows comprehensive information for each specific program, including its objectives, patient demographics, and performance metrics. Use these details for in-depth program evaluation and strategic planning. |
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