사례 관리자 및 프로그램 담당자가 보상을 기록하고, 메모를 작성하고, 추천을 만들고, 과업을 만들고, 참가자를 위한 목표를 업데이트할 수 있도록 Agentforce 에이전트를 만듭니다. 에이전트의 이름을 지정하고 역할을 정의하고 대화 레코드를 유지하여 에이전트의 동작을 검토합니다.
필수 Edition
지원 제품: Lightning Experience
지원 제품: Agentforce 또는 Einstein for Sales, Service, Platform 또는 Industry 추가 기능 라이센스가 활성화된 Enterprise, Professional, Unlimited 및 Developer Edition. 작업에 액세스하려면 각 사용자에게 Agentforce 또는 Einstein 추가 기능이 있어야 합니다.
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