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            Provide Access to OmniScripts

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            Provide Access to OmniScripts

            Give standard users or contact center agents (CCA) access to OmniScripts so that the users can see OmniScripts in the Action Launcher search results.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Professional, Starter, and Unlimited Editions with the required add-ons
            User Permissions Needed
            To give users access to Action Launcher: Industry Service Excellence permission set
            To give users access to OmniScripts: Omnistudio User permission set
            1. From Setup, in the Quick Find box, enter Profiles, and then select Profiles.
            2. Click Edit next to the Standard User profile or another profile that’s assigned to the CCAs.
            3. In the Standard Object Permissions section, enable the Read and View All Records permissions for the Omni Processes object.
            4. Save your changes.

            See Also

             
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