Provide Access to OmniScripts

Give standard users or contact center agents (CCA) access to OmniScripts so that the users can see OmniScripts in the Action Launcher search results.

Available in: Lightning Experience

Available in: Enterprise, Professional, Starter, and Unlimited Editions with the required add-ons

User Permissions Needed
To give users access to Action Launcher:	Industry Service Excellence permission set
To give users access to OmniScripts:	Omnistudio User permission set

From Setup, in the Quick Find box, enter Profiles, and then select Profiles.
Click Edit next to the Standard User profile or another profile that’s assigned to the CCAs.
In the Standard Object Permissions section, enable the Read and View All Records permissions for the Omni Processes object.
Save your changes.

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