Give standard users or agents access to
OmniScripts so that they can see an OmniScript in the Actionable List Engagement
component.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Professional, Starter, and
Unlimited Editions
List creator configures an OmniScript while assigning an actionable list to an agent.
From Setup, in the Quick Find box, enter Profiles, and then select
Profiles.
Click Edit next to the Standard User profile or another profile
that’s assigned to agents.
In the Standard Object Permissions section, enable the Read
permission for the Actionable Lists object.
Save your changes.
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