Agents for Employee Experience

Three Public Sector agents are available to platform users on the Employee Experience portal: the Complaint Resolution Agent, the Skills-Based Candidate Sourcing Agent, and the LPI Assistance Agent.

Note Public Sector Solutions is now Agentforce Public Sector. You may see references to Public Sector Solutions in Salesforce applications and documentation.

• Enable the Complaint Resolution Agent
  Set the required org preferences and assign permission sets to platform users so they can use the Complaint Resolution Agent on the Employee Experience portal.
• Clone the Employee Experience for Public Sector Permission Set
  Clone the Employee Experience for Public Sector permission set, add object access for assessment and complaint records, and assign the cloned permission set to platform users.
• Set Up Data Cloud for Complaint Resolution
  Grant the Data Cloud Salesforce Connector access to complaint and regulatory code records, ingest the records into Data Cloud, and create a search index that the Complaint Resolution Agent can query.
• Set Up the Business Rule Engine for Complaint Resolution
  Create the decision matrices and expression set that the Complaint Resolution Agent uses to score complaints and recommend a resolution priority.
• Set Up Similar Complaints Agent Actions
  Add the agent actions and prompt templates that let the Complaint Resolution Agent find similar complaints, similar unresolved complaints, and similar complaints against the same perpetrator.
• Create the Regulatory Code Retriever
  Create a retriever in Einstein Studio that returns active regulatory codes so the Complaint Resolution Agent can identify potentially violated codes.
• Skills-Based Candidate Sourcing Agent on the Employee Experience Portal
  Hiring managers can use the Skills-Based Candidate Sourcing Agent on the Employee Experience portal to identify candidates by skill, convert profiles into leads, and send personalized outreach emails.
• LPI Assistance Agent on the Employee Experience Portal
  Employees can use the LPI Assistance Agent on the Employee Experience portal to find policy information and identify the licenses, permits, and inspections that apply to their situation.
• Enable Agents for Employee Users
  Assign permission sets, enable org-wide preferences, create sharing rules, and activate the Public Sector agents on the Employee Experience portal so platform users can access the Complaint Resolution, Skills-Based Candidate Sourcing, and LPI Assistance agents.