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福利援助客服人员操作
本主题描述了公共部门解决方案中福利援助客服人员主题包含的操作、流和提示模板。这些组件使客服人员能够回答问题并确定福利资格。

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本主题描述了公共部门解决方案中福利援助客服人员主题包含的操作、流和提示模板。这些组件使客服人员能够回答问题并确定福利资格。
| 查看支持的产品版本。 |
下表:
| 操作 | 参考操作 | 描述 |
|---|---|---|
| 回答文档中的问题 | 提示模板:回答文档中的问题 | 根据 Agentforce 数据库的策略手册和其他机构文档中的信息回答用户的问题。 |
| 从评估问题集中获取评估问题 | 流:从评估问题集中获取评估问题 | 获取与评估问题集相关的评估问题记录,并以 JSON 格式返回评估问题文本。 |
| 查找符合条件的福利 | 流:查找符合条件的好处 | 通过根据资格标准评估用户对福利资格筛选问题的回答,查找用户有资格申请的福利。 |

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