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Prerequisites for Investigative Case Management Complaint Intake
Before you set up complaint intake for investigative cases, complete the prerequisites.
Required Editions
| View supported product editions. |
| User Permissions Needed | |
|---|---|
| To view permission sets: | View Setup and Configuration |
| To assign permission sets: | Assign Permission Sets |
- Enable case proceedings and evidence management. See Investigative Case Management Prerequisites.
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Assign permissions for complaint intake.
- Assign the Case Proceedings permission set to admins who configure complaint intake for investigative cases.
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Assign these permission sets to caseworkers and other users who work with
complaints for investigative cases.
- Case Proceedings
- Complaints Management Access
- Evidence Management
- Interaction Summary
- Omniscript User
See View and Assign Permission Sets in Public Sector Solutions.
- Configure regulatory authorizations and create regulatory codes.
- Create an Experience Cloud site based on the Benefit Assistance template. See Benefit Assistance Site Prerequisites and Build a Benefit Assistance Experience Cloud Site in Public Sector Solutions.
- On your Customer Community profile, for the Case and Public Complaint objects, enable read, create, and edit access. See Edit Object Permissions in Profiles.
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Configure these sharing settings so that constituents can use the case proceedings
Omniscripts on your benefit assistance site. See Sharing Settings.
Object Default External Access Assessment Public Read/Write Assessment Question Public Read Only Assessment Question Response Public Read/Write Omni Data Transformation Public Read Only Omni Process Public Read Only Omni UI Card Public Read Only Regulatory Authority Public Read Only Regulatory Authorization Type Public Read Only
After completing the prerequisites, Set Up Complaint Intake for Investigative Case Management.
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