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            Configure HR Service Subagents for Platform Users

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            Configure HR Service Subagents for Platform Users

            Set up HR Service subagents for platform users by following the same setup steps that apply to unified employees. No separate Setup preference is required.

            Required Editions

            The HR Service subagent setup steps are the same for unified employees and for platform users on the Employee Experience portal. After you complete the standard HR Service setup, platform users can access the subagents from the portal, Slack, or Microsoft Teams.

            1. Set up HR Service subagents.

              For setup steps, see Support Employees with HR Service.

            2. Confirm that each Employee2 record has the UserId lookup field populated with the corresponding platform user record.
            3. (Optional) Configure Slack or Microsoft Teams to let employees access subagents from those channels.

            See Also

             
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