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Employee Experience for Public Sector
Provide government employees with as much support as external constituents by using Public Sector (formerly Public Sector Solutions) functionalities. Give users access to Employee Experience. Review and assign the prebuilt permission sets.
Required Editions
| View supported product editions. |
Use the prebuilt applications in Public Sector to address your employees' specific needs, such as:
Benefits Management: Allow employees to apply and enroll in benefits offered by the agency.
Grants Management: Allow employees to apply for education, research, and other grants.
Inspections Management: Conduct and review findings from internal audits, compliance, and safety inspections.
License and Permit Management: Issue licenses, permits, certifications, accreditation, and other authorizations to your employees.
Provider Management: Find service providers who can provide training, counseling, or other services to employees.
Talent Recruitment Management: Engage internal candidates and hiring managers and interviewers in the hiring process.
Get Started with Employee Experience
To enable employees to use the Public Sector capabilities:
- Create employees as platform users. In the User License and Profile step, select Lightning Platform.
- Grant access to the Case object in Lightning Experience.
- Assign them the appropriate permission sets based on capability requirements, as specified in later sections.
- Set up the required workflows:
- Create sites by using these Experience Cloud site templates:
- Licenses and Permits: Enables employees to assess their license needs, complete and track applications, and file complaints
- Employee Site for Recruitment: Enables hiring managers to review and approve recruitment requisitions and job postings, and interviewers to evaluate applicants
- Employee Portal: Allows employees to access the employee service capabilities
- Create console apps in Lightning Experience.
- Create sites by using these Experience Cloud site templates:
Accessing Case Object in Lightning Experience
For employees to access Public Sector capabilities and HR Service through the Lightning Experience interface, grant them access to the Case object in Lightning Experience. For more information, see the Knowledge Article: Grant users with Lightning Platform license access to Case object.
Accessing Public Sector Capabilities
Grant government employees the required permissions to use Public Sector. Assign either the Employee_Experience_User permission set group, or individually assign permission sets based on the capabilities employees need. The Employee_Experience_User permission set group provides many common features.
| Capability | Permission set | Description |
|---|---|---|
| Dynamic Assessments | Assessment for Employee Community | For supervisors to administer assessments and for employees to complete the assessments |
| Program and Case Management | Benefits and Care Plans for Employee Community | For supervisors to create care plans, and assign benefits and goals to employees, and for employees to view their care plans, benefits, and goals |
| Case Management for Employee Community | For employees and supervisors to create and manage cases, applications, complaints, and referrals, and to gain access to provider, person, household information, life events, timeline, and relationship graphs | |
| Investigative Case Management | Case Proceedings for Employee Community | For employees and supervisors who are participants in case investigations to gain access to case proceedings |
| Criteria-Based Search and Filter | Criteria-Based Search and Filter for Experience Cloud | For employees and supervisors to find information based on search and filter criteria by using a custom search experience. |
| Evidence Management | Evidence Management for Employee Community | For employees and supervisors to track evidence for complaint and case investigations, and case participants to gain access to the evidence in a case |
| Licensing and Permitting | Employee Experience for Public Sector | For supervisors to issue licenses, permits, and other authorizations to employees, and for employees to submit and track the applications for licenses and permits |
| Grantmaking | Grantmaking for Experience Cloud | For grant seekers to view funding opportunities and manage their own applications, funding awards, and budgets in Experience Cloud |
| Grantmaking External Reviewer | For users to perform grant application reviews in Experience Cloud | |
| Outcome Management | Outcome Management for Experience Cloud | For employees and supervisors to report data for the indicators assigned to them and track program outcomes |
| Capability | Permission set | Description |
|---|---|---|
| Talent Recruitment Management |
|
For employees and hiring managers who are involved in the recruitment process to gain access to the Talent Recruitment Management features and objects from the employee site |
| Agentforce for Public Sector | Agentforce Company Community Permissions for Public Sector | For employees to gain access to these AI agents:
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