You are here:
Enable the Complaint Resolution Agent
Set the required org preferences and assign permission sets to platform users so they can use the Complaint Resolution Agent on the Employee Experience portal.
Required Editions
| View supported product editions. |
Before you enable the Complaint Resolution Agent:
- Public Sector is enabled in your org.
- Your org has the Employee Experience for Public Sector add-on license.
To set up the Complaint Resolution Agent for platform users, complete the steps in this task and then complete the additional setup tasks in the order they appear: clone the permission set, set up Data Cloud, set up the Business Rule Engine, set up the Similar Complaints agent actions, and create the regulatory code retriever.
-
Enable the Complaint Management skills for the Employee Community.
- From Setup, in the Quick Find box, enter Public Sector Generative AI, and then select Public Sector Generative AI.
- Under Einstein Generative AI for Public Sector, turn on Complaint Management Skills for Employee Community.
- Enable Investigative Case Management and Evidence Management.
-
Enable Discovery Framework.
- From Setup, in the Quick Find box, enter Discovery Framework, and then, under Assessments, select General Settings.
- Turn on Discovery Framework.
-
Assign these permission sets to each platform user who uses the Complaint Resolution
Agent.
- Rule Engine Runtime
- Agentforce for Public Sector for Employee Community
- Industries Assessment
- Public Sector Access
- Prompt Template User
- Prompt Template Manager
- Data Cloud User
- Complaints Management Access
- Runflow
Did this article solve your issue?
Let us know so we can improve!
