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匹配投诉的关键字汇总
从投诉描述中,为投诉创建逗号分隔的关键字列表,并将关键字存储在投诉汇总字段中。这些关键字用于搜索和查找匹配的投诉。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
从投诉描述中,为投诉创建逗号分隔的关键字列表,并将关键字存储在投诉汇总字段中。这些关键字用于搜索和查找匹配的投诉。
| 查看支持的产品版本。 |
公共部门解决方案包含这些组件来创建关键字汇总。
在创建或更新公共投诉时,“更新投诉汇总和解决优先级”流会调用操作来运行“查找投诉关键字”提示模板。在提示模板运行并返回关键字后,流会将关键字保存在公共投诉记录的投诉汇总字段中。
客服人员操作会使用“投诉汇总”字段中的关键字,从语义上搜索类似的投诉或相关监管代码。

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