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比對抱怨的關鍵字摘要
從投訴描述中,為投訴建立以逗號分隔的關鍵字清單,並將關鍵字儲存在「投訴摘要」欄位中。這些關鍵字用於搜尋和尋找相符的抱怨。

使用較常見的搜尋字詞。
選取較少篩選條件以擴大您的搜尋。
您位於此處:
從投訴描述中,為投訴建立以逗號分隔的關鍵字清單,並將關鍵字儲存在「投訴摘要」欄位中。這些關鍵字用於搜尋和尋找相符的抱怨。
| 檢視支援的產品版本。 |
「公共部門解決方案」包含這些元件,可建立關鍵字摘要。
建立或更新公用投訴時,「更新投訴摘要和解決方案優先順序」流程會呼叫動作以執行「尋找投訴關鍵字」提示範本。提示範本執行並傳回關鍵字後,流程會將關鍵字儲存在公用投訴記錄的「投訴摘要」欄位中。
「投訴摘要」欄位中的關鍵字由工作人員動作使用,以語意搜尋類似的投訴或相關的法規代碼。

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