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LPI 帮助操作的组成客服人员
查看许可、许可和检查 (LPI) 客服人员主题中包含的操作、流和提示模板。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
查看许可、许可和检查 (LPI) 客服人员主题中包含的操作、流和提示模板。
| 查看支持的产品版本。 |
这些组件会打开客服人员,以回答策略问题并确定许可证要求。
| 操作 | 描述 |
|---|---|
| 回答保单手册中的问题 | 使用 Data Cloud 的检索扩充生成 (RAG) 功能,根据上传到 Agentforce 数据库的非结构化策略手册回答组成问题。 |
| 评估许可需求 | 使用业务规则引擎 (BRE) 评估成员需求,并确定业务或个人目标所需的特定许可证、许可和检查。 |

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