Loading
Public Sector Documentation
Table of Contents
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

          Search all of Salesforce Help
          Set Up Similar Complaints Agent Actions

          Set Up Similar Complaints Agent Actions

          Add the agent actions and prompt templates that let the Complaint Resolution Agent find similar complaints, similar unresolved complaints, and similar complaints against the same perpetrator.

          Required Editions

          1. Add the Find Similar Complaints agent action and the Get Record Details agent action.
          2. Add the Find Similar Unresolved Complaints agent action.
          3. Add the Find Similar Complaints Against Perpetrator agent action and its corresponding flow.
          4. For each agent action, add the corresponding prompt template and select the matching retriever.
           
          Loading
          Salesforce Help | Article