Shared Features in Public Sector

These shared features include analytics, generative AI, unstructured document processing, external file storage, and Experience Cloud sites. This section collects them in one place so that you can set them up once and use them wherever your agency needs them.

• CRM Analytics for Public Sector
  Use CRM Analytics to gain intelligent insights that help licensing and permitting agencies improve departmental productivity and constituent satisfaction, and to gain insights into caseloads, case trends, community impact, and caseworker efficiency.
• Dynamic Assessments in Public Sector
  Design Dynamic Assessments that provide a responsive and streamlined way to capture information and provide your users with flexibility over onsite or virtual inspections, investigations, and evaluations.
• Einstein Generative AI for Public Sector
  Embed Einstein generative AI features in your users’ workflows and help users to serve constituents faster and better.
• Experience Cloud Sites for Public Sector
  Create Experience Cloud sites where constituents can apply for licenses, permits, benefits, and programs; engage with government services; and gain insight into processes.
• External Storage of Files with Amazon S3 for Public Sector
  Connect your Amazon Simple Storage Service (S3) to your Salesforce org to work with large, high-volume files directly from within Salesforce. Public sector organizations can access, search, stream, attach, and upload files without leaving the Salesforce platform.
• Location and Address Search in Public Sector
  Let users find location and address records by typing what they actually know, such as a place name, a street, or a city, instead of using an autogenerated record number.
• Tableau Next Dashboards for Licenses, Permits, and Inspections
  Analyze licensing, permitting, and inspection data with prebuilt Tableau Next dashboards in Public Sector.
• Unstructured Document Processing
  Agencies process a high volume of unstructured documents, such as applications, invoices, certificates, resumes, and supporting evidence. With Unstructured Document Processing, your agency can automatically extract information from files and convert it into structured data in Salesforce.