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Set Up and Maintain Retail Execution
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            Agentforce in Consumer Goods Cloud Mobile App

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            Agentforce in Consumer Goods Cloud Mobile App

            Agents help sales reps gain key customer insights. They provide valuable information on account revenue, order history, top and bottom-performing products, and compliance data derived from audits. Use platform or custom-built agents to quickly identify upsell opportunities and create personalized sales offerings.

            Required Editions

            Available in: Lightning Experience

            Available in: Agentforce 1, Einstein 1, Enterprise, and Unlimited editions with Consumer Goods Cloud Retail Execution and Agentforce for Consumer Goods Cloud add-on licenses.

            Get Started

            Before you begin, make sure Agentforce is enabled for the Consumer Goods Cloud mobile app. On the Consumer Goods Cloud mobile app, tap the agent icon, and then type in your query. If multiple agents are active, select your preferred agent from the list to interact with. To use voice commands to ask your query, tap the microphone and allow access to the use of microphone.

            Agentforce page on CG mobile app.

            Limitations for Agentforce on Consumer Goods Cloud Mobile App

            • These UI options aren’t functional on the Agentforce page in the mobile app:
              • The More Options menu.
              • The Icon to close chat session on Agentforce page on CG mobile app action on the title bar. Tap Back to exit the Agentforce page and return to the Consumer Goods Cloud mobile app page.
              • Navigation links or actions in the agent response. For example, View and Edit.

                View and edit actions on Agentforce page in CG mobile app.

            • (iOS only) The Agentforce page title appears as AF_AGENTFORCE. This will be fixed in a future release.

              Agent header title on CG mobile app.

            • (Android only) Profile pictures are not supported in Agentforce chatbox.
            • Set Up Context Passing for Agentforce
              Help your agents work faster and with greater accuracy by analyzing contextual data in the Consumer Goods Cloud mobile app. You can define how the app builds and sends this context by setting up process and business logic contracts in your customization project.
             
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