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在零售执行中创建客户服务帮助客服人员
使用标准员工客服人员模板,以在零售执行中创建客户服务帮助客服人员。在创建客服人员后,您可以创建操作和主题,以根据所需的用例配置客服人员。

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使用标准员工客服人员模板,以在零售执行中创建客户服务帮助客服人员。在创建客服人员后,您可以创建操作和主题,以根据所需的用例配置客服人员。
适用于:Lightning Experience 适用于:具有 Consumer Goods Cloud Retail Execution 和 Agentforce for Consumer Goods Cloud 加载项许可证的 Agentforce 1、Einstein 1、Enterprise 和 Unlimited Edition。 |
| 所需用户权限 | |
|---|---|
| 创建客服人员: | 管理 AI 客服人员和管理 Agentforce 员工客服人员 或 自定义应用程序 |
| 字段 | 值 |
|---|---|
| 名称 | 客户服务帮助 |
| 描述 | 在零售执行中获取客户绩效和合规审查。此外,分析表现最佳和表现最差的产品的产品推荐,并管理走访计划。 |
| 欢迎消息 | 您好,我是客户服务帮助 AI 客服人员。我可以帮助您进行绩效和合规性审查、产品推荐,并管理您的访问日程安排。 |

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