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            Agent Topic: Product Selection

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            Agent Topic: Product Selection

            Use Agentforce to power product discovery and filtering with AI-driven assistance. Sales users can use the Product Selection topic to search the product catalog, ask clarifying questions, and refine results based on customer criteria. The topic helps users explore available products, review key details, and receive recommendations that support accurate and complete quote building. You can customize the Product Selection topic to match your catalog, sales workflows, and conversational experience.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions of Revenue Cloud with the Agentforce Employee Agent add-on.

            Topic Details

            API Name ProductSelection
            Included actions

            Find Products

            Get Product Details

            Get Rule-Based Product Recommendations (Beta)
            Required Setup Set Up Agentforce for Revenue Cloud

            Examples of Utterances Classified to This Topic

            user Sample input Actions Engaged agent response
            “Find running shoes.” FindProducts The agent lists available running shoes from the catalog.
            “Do you have wireless headphones?” FindProducts The agent returns wireless headphones that match the query.
            “Give me details for Galaxy S24.” GetProductDetails The agent shows product details for Galaxy S24, such as description and attributes.
            “What are the specs for Laptop Pro?” GetProductDetails The agent shows detailed information for Laptop Pro.
            “What else should I add to this quote?” GetRuleBasedProductRecommendations The agent returns products that are recommended by configuration rules for the quote.
            “Are there any recommended add-ons?” GetRuleBasedProductRecommendations The agent lists recommended products based on configuration rules.
            • Use Case: Search and Filter Products with Agentforce
              Use AI-powered Product Selection in the Revenue Quote Management agent to search your catalog with natural language, filter results by customer criteria, ask clarifying questions about product attributes, and generate a shortlist of products to add to a quote.
             
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