Create Customers and Contracts in External Billing Systems

The Energy and Utilties Integrations APIs are enhanced to provide a wider range of control over external billing systems.

Integrate the Energy and Utility apps with external billing systems like powercloud using a sample MuleSoft application from Anypoint Exchange. Extend the Energy and Utility Contact Center Console capabilities to gather data from legacy backend systems and gain a 360 - degree view of your customers.

Where: The Integrations API suite is available in Lightning Experience in Enterprise, Performance, and Unlimited editions.

Who: To register MuleSoft with Salesforce and to access and install the sample Anypoint assets in MuleSoft, you need the EAndUCloudMulesoftAssetIntegrationPsl Permission Set License and the EAndUCloudMulesoftAssetIntegration Permission Set, and MuleSoft and powercloud accounts..

Why: You can use the enhancements in the Energy and Utilities Integration APIs to create customers and contracts in the external billing system with the new Integrations API Endpoint.

How:

Update your orgs to ​Salesforce Industries Communications, Media, and Energy Spring '23 and install the Integration Procedures datapacks from the Salesforce Industries Process Library. Then, configure the Industry Integration Solutions APIs and assets. See Industry Integration Solutions.

Note For new customers, to successfully deploy the MuleSoft Integration, you must manually update the named credentials in the Vlocity Integration Procedures in your org.

Next, install the latest version of the MuleSoft Direct app assets in your MuleSoft instance from Anypoint Exchange​. Finally, add the credentials of your external billing app in MuleSoft Runtime Manager.​

For more information about Energy and Utilities Cloud API, refer to the developer documentation on developer.salesforce.com

See Also:

• Salesforce Industries Process Library

• Anypoint Exchange