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Build Closer Relationships with Energy & Utilities Contact Center Console
Your customer support agents can build better relationships and improve customer satisfaction by using the new Actionable Relationship Center to customize relationships, Action Launcher to search the complete VPL quickly and run business actions, Timeline to create and see past cases or interactions of customers on one page, and Customer Interest Tagging from the Profile tab to mark customer’s interests and build personalized relationships. Agents can also organize tags into categories to further group customers based on their service needs, interests, or concerns.
Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, and Unlimited editions.
Who: To use the application, you need the Energy & Utilities Base Service license.
How: To use the app, request an Energy & Utilities Cloud business application reference org. The app is delivered in an org that comes preinstalled with the Salesforce Industries Communications, Media, and Energy managed package and Contact Center Console components. To migrate some or all of the Energy & Utilities Contact Center Console components to your regular orgs, update your orgs to the Salesforce Industries Communications, Media, and Energy Spring '23.
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