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Sync Errors in CG Cloud Offline Mobile App
If you encounter an error during initial sync, application start, or First Sync of the Day (FSOD), error codes appear in the offline mobile app.Here’s the list of error codes, description, and possible resolution for the errors.
Required Editions
Available in: Lightning Experience Available in: Agentforce 1, Einstein 1, Enterprise, and Unlimited editions with Consumer Goods Cloud Retail Execution and Agentforce for Consumer Goods Cloud add-on licenses. |
| Error Code | Description | Action |
|---|---|---|
| App launch errors | ||
| U0000 | An error during initialization due to which the offline mobile app can’t continue. | Verify the configuration of the offline mobile app and try again. |
| U0001 | No internet connection. | Connect to the internet. |
| U0002 | Unable to generate a unique LU for the device. | Work with your admin to verify the system configuration especially the profile’s access rights, permission sets, org-wide defaults. |
| Authentication errors | ||
| U1000 | User authentication failed. | Enter the correct credentials and try again. |
| U1001 | Attempt to log in with a User ID other than the registered user ID of the device. | Log in using the registered user Id. |
| U1002 | Login isn’t possible as the host name isn’t available. | — |
| U1003 | The launch URL used for starting the application isn’t valid. | Enter the correct launch URL. |
| U1004 | The user is denied authorization. | Check whether the user id is valid and the you’ve the required permissions. |
| U1005 | The user canceled the log in process. | Try to sync again. |
| U1006 | The device is insecure and at least one device access security feature of the operating system must be enabled to run the app. | Enable the device access security feature of the operating system and try again. |
| Sync errors | ||
| U2000 | The Purge Data step failed. | — |
| U2001 | Sync download failed. | — |
| U2002 | Error while processing the downloaded data. | — |
| U2003 | The user canceled the sync. | — |
| U2004 | Sync was canceled as the token has expired. | — |
| U2005 | Named query execution failed. | — |
| U2006 | Mobile sales organization isn’t defined. | Define a mobile sales organization. |
| U2007 | Error while downloading metadata. | — |
| General error | ||
| U9000 | Limited or no network connectivity. | Connect to a stable internet connection. |
| Unknown error | ||
| U9999 | Error codes don’t match any of the default error codes. | Try to sync again. |
| TQ errors | ||
| TQNotRegisteredUser | Offline mobile app is registered to another user. | Log in with the registered credentials. |
| TQAppUpgradeRequiredMsg | The app needs an upgrade to continue. | Download the latest app from the App Store. |
| TQAuthenticationExpiryWarningMsg | The user took more that 5 minutes to authenticate the offline mobile app. | Enter credentials within 5 minutes of starting the offline mobile app. |
| TQAuthenticateNowMsg | Authentication expired. | Authenticate to continue using the offline mobile app. |
| TQAuthenticationRequiredMsg | Authentication is required. | Authenticate or work offline. |
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