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            Add the Case Details Lightning Component to the Case Record Page

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            Add the Case Details Lightning Component to the Case Record Page

            To show your agents all the data attributes associated with a service process request for a case, add the Case Details Lightning component to the case record page.

            Required Editions

            Available in: Lightning Experience
            Available in: all editions with the Industry Service Excellence licenses
            User Permissions Needed
            To view, create, and save Lightning pages in the Lightning App Builder: Customize Application AND View Setup and Configuration
            To use Service Process Builder:

            Industry Service Excellence permission set

            AND

            Other required object permissions
            1. In Setup, go to Object Manager.
            2. In the Quick Find box, enter Case, and then select Case.
            3. Click Lightning Record Pages, and then select Case Record Page.
            4. Click Edit.
            5. In the Components tab, locate the Case Details component and drag it onto the record page.
            6. Save your changes, and then activate the page, if necessary.

            The Case Details component renders data according to the sections and data attributes that you configured for a service process in Service Process Studio.

            Example
            Example Consider a service process request for which you configured the sections and data attributes in Service Process Studio as shown in this example.
            Data Attributes For a Service Process Request

            When a case is created for the service process request, the Case Details component renders data as shown in this example.

            Case Details Component For Service Process Request
             
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